EA develops and promotes energy efficiency services to tackle the heating and insulation problems of low-income households. Working in partnership with central and local government; with fuel utilities, housing providers and health services; and with consumer organisations, NEA aims to eradicate fuel poverty and campaigns for greater investment in energy efficiency to help those who are poor or vulnerable.

NEA has its headquarters in Newcastle upon Tyne and currently operates 20 demonstration projects at 10 offices in England and Wales. NEA has a separate office in Belfast which works throughout Northern Ireland and has established an office in Welshpool to serve Wales. NEA works closely with its sister organisation, Energy Action Scotland on fuel poverty in Scotland.
NEA achieves its objectives through:

* research and analysis into the causes and extent of fuel poverty and the development of policies which will address the problem
* providing advice and guidance to installers on good practice in delivering energy efficiency services to low-income householders
* developing national qualifications and managing their implementation to improve standards of practical work and the quality of energy advice
* producing educational resources to teach people about the importance of energy efficiency
* managing demonstration projects in inner cities and rural areas which show innovative ways of tackling fuel poverty and bring the wider benefits of energy efficiency to local communities.