Appalachian Fire Learning Network

Note: We will shortly be sending out the invitation email to all organizations in our database (February 10th for start of testing, February 17th for start of email campaign). Organization representatives will either follow the instructions in the email to edit their listing or send a reply to editors@wiserearth.org with questions and requests.

 

We have a Gmail inbox where all recipients can reply. We will need help in monitoring the responses and helping reply to questions, as well as filing away bounced emails.

The sample responses below will help us easily reply back with proper explanation without having to re-write every time. Please help refine the wording, and let Camilla or Bowo know if you want to help in handling those email queries.

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1. Response to questions on how to edit
2. Response to a request to help with updating (information provided, help edit for them)
3. Response to a request to remove listing
4. .Response to remove duplicate listings

1. Response to questions on how to edit

 

Dear [name],

 

Thank you for contacting us. You can edit your organization's listing in WiserEarth without needing to set up an individual user profile for the next month only. 1) Open the original email that you were sent requesting that you update your listing on WiserEarth. 2) Click on the '"Edit" links next to your organization's listing which appears at the bottom of that email. 3) Make the edits, click on Save.

 

If you need help with editing, we have compiled some tips to assist you.

 

In order to benefit from the many free tools on WiserEarth provided for organizations like yours, we invite you to join the WiserEarth community. Once you have set up an individual user profile:

 

 - you can edit your organization's listing any time

- set up watchlist alerts to help you watch your organization's page

- connect and send messages to others

- create a unique community space for your organization using WiserEarth groups.

 

 

Please let us know if you have any other questions or need any further help.

 With thanks for the work you do.

 

NAME OF EDITOR

WiserEarth Editor

www.wiserearth.org/user/USERNAME

 

 

2. Response to a request to help with updating (information provided, help edit for them)

 

Dear [name],

 

Thank you for contacting and providing us with most up to date information about your organization. We have edited your listing with the information you provided. Please kindly check at [URL]. Should you need to make any further edits, we invite you to join the WiserEarth community. Once you have set up an individual user profile:

 

- you can edit your organization's listing any time

- set up watchlist alerts to help you watch your organization's page

- connect and send messages to others

- create a unique community space for your organization using WiserEarth Groups.

 

Please let us know if you have any other questions or need any further help.

 

With thanks for the work you do.

 

 

NAME OF EDITOR

WiserEarth Editor

www.wiserearth.org/user/USERNAME

 

 

3. Response to a request to remove listing

 

Dear [name],

 

Thank you for contacting us. The information provided on the WiserEarth directory of organizations has been entered by 1000s of different member of the social justice and environmental community (in the same way that Wikipedia is edited by the world wide community of web users).

 

The information provided has been sourced from publicly available information. WiserEarth editors work on the site to ensure that it is constantly monitored, and that comments do not contravene our community guidelines. By hosting information about your organization, WiserEarth help to provide a map of the work of social justice and environmental organizations across the world and build connections between these organizations.

 

We are happy to remove your listing should you require, however, since WiserEarth is a member-editable database, removing your listing does not guarantee that it will not be re-entered into our database by someone in the future.

 

We would like to suggest that you maintain your listing and watch the page to ensure that it remains accurate. To do this, simply register as a WiserEarth member and put the listing in your watchlist so that you'll be notified via email everytime anyone make an edit, a connection, a comment, or a rating on your organization listing.

 

We hope this answers your concerns. Please let us know if you have any question.

 

Sincerely,

[Editor name]

WiserEarth Editor

www.wiserearth.org/user/username

 

 

4. Response for Duplicate Listings

 

Dear [name],

 

Thank you for contacting and providing us with up to date information about your organization. We have removed any duplicates listing for your organization based on the information you provided.

 

Could you please check the following listings [URL] to ensure that the edits made are correct. If you need to make any further edits, we invite you to join the WiserEarth community. Once you have set up an individual user profile:

 

- you can edit your organization's listing any time

- set up watchlist alerts to help you watch your organization's page

- connect and send messages to others

- create a unique community space for your organization using WiserEarth Groups.

 

Please let us know if you have any other questions or need any further help.

 

With thanks for the work you do.

 

 

NAME OF EDITOR

WiserEarth Editor

www.wiserearth.org/user/USERNAME